June 27, 2018, Aurora, Neb. — Hamilton Relay, a division of Hamilton Telecommunications based in Aurora, Nebraska, has opened a new Relay call center in Columbus, Georgia. The new center, which processes captioned telephone calls for individuals who are hard of hearing, began training classes and operations in April 2018. The center is located at 1501 13th Street in Columbus.
The Columbus call center is the seventh call center for Hamilton Relay and was added due to continued growth and demand for Captioned Telephone services nationwide. Captioned Telephone (CapTel®) Service is designed specifically for individuals who have difficulty hearing over the telephone and allows users to listen while reading word-for-word captions of what’s being said to them on the display screen of a CapTel phone – similar to captions on television. Behind the scenes, Hamilton’s specially-trained Call Center Operators repeat everything said by the standard phone user into state-of-the-art voice recognition software. Those words are then converted into text that appears on the CapTel phone. Captions are available in English or Spanish. Hamilton has six other centers that process Traditional Relay and Captioned Telephone calls.
Hamilton has hired Supervisors, Trainers, HR staff, Technicians and Call Center Operators. The company is continuing to hire Call Center Operators with both full-time and part-time positions available. Shifts between 8 a.m. and 1 a.m. are available.
“We have received a tremendous amount of support from the community of Columbus and are excited to be settling into our new location,” said Dixie Ziegler, vice president of Hamilton Relay. “We have had a positive response to our job openings and we look forward to growing in Columbus.”
For more information on the new positions available, apply online at www.workforhamilton.com, email HR@HamiltonTel.com or contact Human Resources by phone at 402-694-5101.
About Hamilton Relay
Hamilton Relay provides contracted Traditional Relay and Captioned Telephone services through 24 contracts to 18 states, the District of Columbia and the Island of Saipan, and is a provider of Internet-based Captioned Telephone services nationwide. More information is available at www.hamiltonrelay.com.
Hamilton Relay is a division of Hamilton Telecommunications, a diversified communications and technology service provider based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications encompasses seven primary company divisions that allow Hamilton to operate on a local, regional and national basis.