Our Customers

Our customers are the most important reason for our success. We value the differences of our customers and their unique insights. We actively seek customer feedback to learn what we are doing well and what we may need to improve. We must know that our customers are receiving a quality of service that meets or exceeds their expectations for the price they pay. When there is doubt in handling a customer situation, we will work to find a realistic solution that will satisfy the customer.

Accountability

Accountability in our work is as important to our individual success as it is to the Company’s. We go the extra mile to make sure our work is completed the best it can be, and we are accountable for the results of our work — both the good and the bad.  A firm belief that “bad news travels to the top” is fundamental to our ability to address problems early while they are still small, and to maintain credibility with our customers and investors.

Integrity

Building and maintaining integrity and trust with our customers, employees, co-workers, and stockholders is vital. It is very important to make sure we do what we say. If for some reason we did not or cannot do what we have said, we must promptly tell the affected party in a timely manner.  Handling these situations appropriately goes beyond “being honest” and requires extra effort.  The manner in which we do and say things further demonstrates that we have nothing less than complete integrity. We will maintain the highest level of integrity in our dealings with customers, fellow employees, stockholders, and the community.

Collaboration

Two heads are still better than one for significant decisions that need to be made. We work to maintain a constant dialogue among employees within a business line and across business lines when making and implementing plans. Communication and collaboration among business lines allow us to capitalize on our broad range of expertise. Some of our greatest opportunities for collaboration come from actively engaging our customers and learning what they want. These conversations better prepare us to provide services that meet our customers’ needs both now and into the future.

Use of Time & Money

Our success has been built on creating a long-term business structure which can produce a quality service/product at a lower than average cost. This would not be possible without the ongoing effort to utilize our resources wisely. Dollars can only be spent once, and we use our resources wisely.  We are a fiduciary for the stockholders, employees, and customers and we act accordingly.

Giving Back

Hamilton is committed to the communities in which we provide or produce our services and we strive to ensure that our presence is an asset to these communities. This isn’t just altruism; it’s good business. If these communities are not successful, it will be very difficult for us to be successful. If we help these communities thrive, we will find many more opportunities to succeed and grow along with them.