Keeping Our Communities Connected in Difficult Times

  Keeping Our Communities Connected in Difficult Times 2020-07-27T17:02:34+00:00

As we are closely monitoring the situation surrounding the expanding outbreaks of COVID-19, we want to keep you informed about what we are doing to protect the health and safety of our customers, our community and our employees.


7/24/2020

Effective July 24th, 2020 Hamilton has implemented the following changes.

As a result of the latest data published by University of Nebraska Medical Center (UNMC) for our region, Hamilton has made the decision to temporarily pause having technicians complete any work inside of homes or businesses.  We will continue to monitor this data and will notify customers when we are ready to begin installation in homes once again.  As always, the health and safety of our customers and employees are of the utmost importance and we will continue to follow the guidelines and advice of the CDC and CDHD in making the best decisions. 


7/16/2020

Effective July 15th, 2020 Hamilton has implemented the following changes. 

Hamilton technicians will begin scheduling and completing work inside of homes and businesses and will be taking safety precautions recommended by the CDC to ensure we keep our customers and technicians safe.

  •  Appointments may be made by contacting the customer service departments in Aurora (402.694.5101) or in Grand Island (308.381.1000)
  • Customer Service Representatives will be asking customers a series of questions to ensure the customer, or those residing in the customer’s home are feeling well and have not been exposed to COVID-19.
  • Customers will be asked to confirm the statements via a text message.
  • Technicians will not go into homes if they are not feeling well on the day of the appointment and we will do our best to find another technician but the appointment may need to be rescheduled.
  • Technicians will be wearing gloves and a mask when they enter the home and they may ask customers to be in a different room while they work.
  • If there is a concern by the customer or technician of any risk, technicians will be providing remote troubleshooting services.
  • The technicians and service staff are working in the Grand Island office, however the Grand Island office remains closed to walk-in customers.
  • In Aurora, we encourage customers to utilize the drive thru for customer service. In-person service is available for equipment drop off or pick up at 1001 12th Street during the hours of 8 am – 5 pm.

We continue to limit staff and employees working inside of our buildings and have many employees working remotely. This may lead to longer than normal customer service times.

Please know we are doing our very best to continue to serve our customers with these essential services while working to keep our employees, customers and communities safe and healthy.


4/13/2020

Effective April 16, 2020 Hamilton has implemented the following changes for the health and safety of our customers and employees.
Our Grand Island office location doors are locked to walk-in traffic.

  • Appointments can be made with Grand Island technicians or to drop off or pick up computers or supplies for repair by contacting 308.381.1000.
  • Payments can be made at the Grand Island location through a payment drop box or online at ebill.hamiltontel.com.
  • Hamilton technicians are limiting all in-office visits as much as possible. Our technicians will be working to help customers troubleshoot and fix problems over the phone as much as possible.

In Aurora, our technicians will not be entering homes for repair work. They will be working to complete all work to the outside of the home and will complete remote troubleshooting over the phone with the customers, as needed.

We continue to limit staff and employees working inside of our buildings and have many employees working remotely. This may cause customer service times to take longer than normal.

Please know we are doing our very best to continue to serve the increased demand for these essential services while working to keep our employees, customers and communities safe and healthy.


4/6/2020

Effective April 6, 2020:

Hamilton has implemented the following changes for the health and safety of our customers and employees.

  • Our technicians will continue construction and trouble tickets for work outside of the home. We are limiting all in-home repairs as much as possible. Our technicians will be working to help customers troubleshoot and fix problems over the phone through remote troubleshooting.

We continue to limit staff and employees working inside of our buildings and have many employees working remotely. This may cause customer service times to take longer than normal.

Please know we are doing our very best to continue to serve the increased demand for these essential services while working to keep our employees, customers and communities safe and healthy.


3/20/2020

Beginning Monday, March 23rd, 2020:

Hamilton has temporarily relocated its in-person customer service across the street to 1001 12th Street. There is limited lobby access, however for the health and safety of our customers and employees, we encourage customers to utilize the drive thru for customer service.

  • Hamilton business office hours will also temporarily change until further notice.
    New in-person customer service hours are:
    8:00 am – 5:00 pm     Monday – Friday (Lobby and Drive Thru at 1001 12th Street)
    8:00 am – 12:00 pm   Saturday (Drive Thru Only) 

3/19/2020

Rest assured, our network is highly redundant and fully operational.  We have built our network and operations to make sure we can keep our customers connected, no matter the situation.  We continue to be open for business and are following the current guidance from national, state and local health authorities to ensure we are taking the appropriate actions.

  • We have initiated additional cleaning practices and reinforced prevention techniques. We will keep you updated on any changes to office hours via email, Facebook and our website.
  • During service and installation appointments, you may notice our technicians practicing extra safety precautions and using disinfectant wipes. We are prioritizing safety and health and will reschedule your appointment if anyone in your home is ill.
  • E-Bill a great way to pay your bill online without having to leave your home. If you’re not enrolled, click here to access your account or call 402.694.5101 to get started. You can also pay your bill over the phone or bring your payment to our drive-thru drop box across the street from our main entrance.
  • We urge you to practice the personal precautions recommended by the CDC to help prevent illness. They include frequent hand washing, not touching your face, disinfecting surfaces and social distancing. Visit the CDC’s website for complete details.
  • For the latest updates from the Aurora News-Register on how COVID-19 is impacting Hamilton County, tune to Cobalt TV channel 509 or visit the Aurora News-Register’s website.

If you are practicing social distancing, you can still get in contact with us:

We understand the impact this is having on business, organizations and communities around the country. While we work toward keeping our employees and customers at minimized risk for illness, please be assured that we will also continue to do all we can to deliver the same high quality, reliable and uninterrupted services you expect.

Thank you for your continued trust in us!

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